Knowledge Base/VPS (Virtual Private Server)/DNS on your VPS
Setting PTR / RDNS Records
Ryan
posted this on May 24, 2012 10:34 am
At current, you cannot set PTR or RDNS (Reverse DNS) records from your side. We can certainly make these changes for you, however! Please contact us at support@name.com with your IP and the record you would like to set (typically, your hostname) and we'd be happy to help.
We're looking into adding this functionality for you in the future, however, we do need to set those for you at this time.
Comments
If you need a PTR record set, please open a ticket with us and we'd be happy to help!
I have ever tried to contact your support, but didn't got any response from you, the support seem didn't helpful, if there is sth need your support, i would rather to use some domain provider which will provide the service better!
Hi Mao Mao,
Sorry to hear you are having difficulty reaching our support department. I can see you have a few tickets opened on our helpdesk, all of which have been answered by our support staff. Additionally, you have replied to our tickets, indicating that you are receiving our answers back to you. Please click on "View Open Requests" at the top of the page here to see those tickets, or, check your email for our replies. If you still need additional assistance, please do not hesitate to ask!