Knowledge Base/Billing/Payment Profiles

Credit Card Payment Profile Failure

Joe -
posted this on May 18, 2012 03:55 PM

Sometimes credit card providers do not allow payment profiles to be created without charging some amount of money.  Currently when you submit your card information in the payment profile, our system checks with your provider to find out if the information is valid.  In cases of profile failure your provider may not be allowing us to check that information if no money is being charged to the card.  To get around this we recommend that you login to your account and register a new domain or service or renew one of those services/domains in your account.  You will then be able to have the shopping cart save your card information to create a payment profile.



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