There are a few resources available to you when you cannot access your account. First among them is the Lost Password tool. The Lost Password tool will ask you to enter either your username or one of the domains in your account. This will email the username to the email address you have listed as the registrant contact for the account, and in this email there is a link you will visit to enter a new password for your account.
As a security feature we also offer NameSafe VIP tokens. If you have misplaced your key fob or your cell phone with the installed app you need only attempt to log in to your Name.com account four times with the correct password but the wrong generated code. After those four log in attempts you will be prompted to answer the security question you established when setting up NameSafe and the PIN number you created as well. Once you have correctly entered these values you will be logged into your account. If you have misplaced your code generator please be sure to remove the NameSafe requirement from your account by clicking NameSafe on the right hand side of your browser window; select View Credentials; select Mange Credentials; and finally Remove Token From Account.
Under Edit Security Settings in your Domain Management Page when logged into your Name.com account there is the option to establish an IP address restriction to your account. This is for customers with static IPs that only plan on accessing their account from one physical location. If you have a dynamic IP assigned by your ISP or if you are unsure if you do, please do not activate this feature. If you need this removed we will ask you to document your ownership of the account with the following information:
Name and address on account.
A scan of photo identification (drivers license, passport, military ID) that is clearly readable and that matches the name on the account.
A scan of a credit card used on a past transaction with the account, or an email from the PayPal account used.
Once we have reviewed these materials we will remove the IP restriction from the account. We are happy to do this one time, however at our discretion we would charge $25 for subsequent restriction removals.
If this information not help you get into your account, please contact email@example.com. We will be happy to assist you.