Knowledge Base/Account Management (control panel)/Passwords

Help! I lost my password!

Jeremiah Stanley - http://www.name.com/cs/jeremiah
posted this on February 01, 2012 01:50 PM

As per security protocol, we cannot send you your login information via email. However, you can retrieve this information using our password recovery tool. 

Here's how:

1. Visit http://www.name.com

2. On the upper right corner of the page you will see the shopping cart and login area. Click on  Login and then click on 'Lost Password' in the drop down menu.

3. Enter either the username associated with your account or one of the domains in your account and click 'Get Password'.

Screen_Shot_2014-04-15_at_8.32.33_AM.png

 

4. Once you have done that, enter in your Domain Name or Username and click on "Send Password".

Screen_Shot_2013-10-23_at_11.43.16_AM.png

An email will be sent to the Registrant Contact on the account. That email will include the Name.com username and a link to change your password. Once you have updated the password you can return to Name.com and login.

As a shortcut, you can also go to the following link to take you directly to the Lost Password Tool:  https://www.name.com/tools/get_password

 

 
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